Online Sales Only - Does Not Apply to Wholesale Orders
Returns will be accepted within 7 days from the delivery date provided that the goods are not altered.
Returned items may not be altered in any way. For Follea that includes:
• NO cutting of the lace front
• Inclusion of ALL original tags
• Returned in its original, unused, perfect and sellable condition
• Returned in its original packaging and Daniel Alain Wig Box
Daniel Alain shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Daniel Alain provides a complimentary pre-paid mailing label in your package to attach to the outside of your return package. We recommend using the pre-paid label which provides tracking and insurance for your package.
Daniel Alain will not assume responsibility for reimbursement in the event the package is lost, stolen, damaged or mishandled 1) Prior to acceptance by shipping carrier when using the pre-paid label provided by Daniel Alain or 2) in the event that the pre-paid label provided by Daniel Alain is not used for the return shipment.
If you cannot find the pre-paid mailing label, please call 949.706.9880 or email email@example.com for assistance.
If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for returned items that are lost, stolen or damage when not shipped with the provided pre-paid mailing label.
If the conditions are met, Daniel Alain will refund you the full amount of the returned item. Refund may take 5-7 business days from day of receipt.
Exchanges will be accepted within 7 days from the ship date provided that the goods are not altered in any way.
One complimentary exchange/return will be honored per customer. Additional exchanges or returns will incur a 10% restocking fee to cover fees, shipping and handling.
To process an exchange, you must speak with a customer care representative so we may best assist you in selected the best Daniel Alain piece for exchange. Please call 949.706.9880 or email firstname.lastname@example.org for assistance.
INTACT, Booster, Minoxidil
We offer FREE shipping in the continental US for any online orders over US $30. Orders under US $30 will ship with a flat-rate fee of $5.95.
We offer the following shipping options at check-out:
• Standard Orders Over US $30.00 – FREE (7-10 Days)
• Priority – $20.00 (3 Days)
• 2-Day Insured – Wigs and Toppers – FREE
• International – Flat Rate $120.00
All orders placed after noon PST will be processed the following business day despite the shipping method. Orders placed on Saturday, Sunday or on a national holiday will be processed the following business day.
Delays: You will be contacted the following business day (Monday - Friday) if there are any delays with your order.
Does Daniel Alain ship to APO/military addresses?
At this time, Daniel Alain does not ship to APO/military addresses.
Does Daniel Alain ship to P.O. Boxes?
At this time, Daniel Alain does not ship to P.O. Boxes.
Does Daniel Alain ship internationally?
Yes, Daniel Alain does ship our Wigs and Toppers internationally. Purchaser is responsible for VAT and duty charges. We DO NOT currently ship Intact Anti-Hair Shedding Treatment, MRT, Booster, and Minoxidil internationally.